Dla studentów; od zaraz. Email Customer Service Specialist (ang +B2)

Position Overview:

This position requires a commitment of at least 120 hours per month, with potential to transition to full-time.

We are currently seeking a diligent Email Customer Service Specialist to join our Customer Journey Navigators team in POZNAŃ. This role is critical in managing and responding to customer inquiries via email, ensuring a smooth and positive customer experience.

Your Role at MYCS:

• Handle customer inquiries and concerns via email, providing prompt and accurate responses as part of our customer journey team.

• Understand customer needs and provide solutions or alternatives in line with our company policies and brand values.

• Work closely with other departments to resolve issues and improve customer satisfaction.

• Track and document all communications and actions taken in our customer relationship management (CRM) system.

• Continuously seek to improve knowledge of our products and services to enhance customer support.

Required Skills:

• Must reside in Poznań or the surrounding area.

• Proven experience in customer service, especially handling email communications.

• Strong writing skills with the ability to convey clear and concise information.

• Exceptional attention to detail and problem-solving skills.

• Ability to work effectively in a fast-paced, deadline-driven environment.

• Excellent interpersonal skills and ability to work well within a team.

• Fluency in English at a B2 level or higher

Desirable Skills:

• Experience in an e-commerce environment, particularly in furniture or home decor.

• Fluency in German at a B1 level or higher is highly advantageous.

• Familiarity with CRM systems and email management tools.

What We Offer:

• A competitive salary and a flexible working schedule.

• A hybrid work model, balancing in-office collaboration with the option to work from home.

• Opportunities for personal and professional development within a growing company.

• Access to comprehensive employee benefits including health programs, team-building events, and discounts on our innovative products.

Recruitment Process:

• Interested candidates should submit their resume for consideration.

• Selected candidates will be invited for an interview to discuss their experience and approach to customer service.